Privacy Policy

Last Updated: 1/01/2026

Romow (“we”, “us”, “our”) is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. About Us

Romow is an Australian business specializing in the buying and selling of mowers and mower parts. Our physical address is 14/70 Flanders Street, Salisbury. Our ABN is 21684101139.

2. Collection of Personal Information

We collect personal information that is reasonably necessary for us to provide our services and operate our business. The types of personal information we may collect include:

• Contact Information: Your name, address, email address ([email protected]), and phone number (+61 04212 08622).
• Identification Information: Details required for transactions, such as ABN (if you are a business).
• Payment Information: Transaction details, but we do not store full credit card details on our servers.
• Transaction Details: Information about the products and services you purchase or sell.
• Correspondence: Any communications you have with us, including enquiries and feedback.
• Website Usage Data: Information about your interaction with our website, such as IP address, browser type, pages visited, and time spent on pages.

How We Collect Personal Information:

• Directly from you: When you contact us via phone, email, or in person; when you create an account on our website; when you make a purchase or sell items to us; when you subscribe to our newsletters or promotions.
• From third parties: In some cases, we may collect information from publicly available sources or from third-party service providers (e.g., payment processors).
• Automatically: Through our website using technologies like cookies (see section 9).

3. Purpose of Collection and Use of Personal Information

We collect and use your personal information for the following purposes:

• To provide our products and services, including processing purchases, sales, and deliveries.
• To communicate with you regarding your orders, enquiries, and customer service.
• To manage and improve our business operations and customer experience.
• To send you marketing and promotional communications about our products and services, where you have consented to receive them.
• To comply with legal obligations and resolve disputes.
• For internal record-keeping and administrative purposes.
• To enhance the security of our website and services.

4. Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

• Service Providers: To third-party service providers who assist us in operating our business (e.g., payment processors, shipping companies, IT support, marketing services). These parties are obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Legal Requirements: Where required by law, court order, or governmental authority.
• Business Transfer: In connection with the sale, merger, or acquisition of all or part of our business.
• With Your Consent: To any other third party with your express consent.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

5. Overseas Disclosure

While Romow operates primarily within Australia, some of our third-party service providers (e.g., cloud hosting or software providers) may store or process data outside of Australia. In such cases, we take reasonable steps to ensure that these overseas recipients handle your personal information in accordance with the Australian Privacy Principles.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes implementing physical, electronic, and managerial procedures to safeguard and secure the information we collect. However, no data transmission over the internet can be guaranteed to be 100% secure, and we cannot guarantee the security of any information you transmit to us.

7. Accessing and Correcting Your Personal Information

You have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies. To do so, please contact us using the details below. We may require you to verify your identity before providing access or making corrections.

8. Cookies and Tracking Technologies

Our website may use “cookies” and similar tracking technologies to enhance your experience. Cookies are small data files placed on your device. We use them to:

• Remember your preferences.
• Analyse website traffic and usage patterns.
• Provide targeted advertising (where applicable and with your consent).

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

9. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

10. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, or if you wish to make a complaint, please contact us:

If you are not satisfied with our response to your privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC).